Privacy Philippines Your Rights

ph96 Privacy Policy – How We Handle Your Personal Data

At ph96, your privacy is a priority. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and what rights you have as a Filipino player. If you have questions, visit our FAQ page or review our Terms and Conditions.

1. What Information We Collect

When you register and use ph96, we collect certain personal information that is necessary to operate your account and deliver our services to you as a Filipino player. This includes your full name, date of birth, email address, mobile number, and a valid government-issued ID for identity verification purposes. We also collect your payment details — such as your GCash number, bank account information, or other local payment method credentials — solely to process deposits and withdrawals in Philippine pesos.

In addition to information you provide directly, we automatically collect technical data when you access the ph96 platform. This includes your IP address, device type, browser version, operating system, and session activity logs such as pages visited, games played, and bets placed. This technical data helps us maintain platform security, detect fraudulent activity, and improve the overall experience for every player on the platform.

We may also collect information you provide when you contact our support team, respond to surveys, or participate in any promotional activities on the platform. All information collected is limited to what is genuinely necessary for the purposes described in this Privacy Policy, and we do not collect sensitive personal information beyond what is required for identity verification and regulatory compliance under applicable Philippine law.

2. How We Use Your Information

ph96 uses the personal information we collect strictly for the purposes of operating your account, processing transactions, and delivering a safe and enjoyable gaming experienceto players across the Philippines. Your name, date of birth, and government ID are used to verify your identity, confirm that you meet the minimum age requirement of 21 years, and comply with our obligations under Philippine gaming regulations. Without this information, we would be unable to activate your account or process any financial transactions on your behalf. We may also use your personal information to send you important account notifications, respond to your support requests, and ensure that the platform remains safe and fair for all registered players.

Your contact details, including your email address and mobile number, are used to send you account-related communications such as registration confirmations, transaction receipts, security alerts, and important updates about the ph96 platform. We may also use your contact information to respond to support enquiries and to notify you of changes to our Terms and Conditions or this Privacy Policy. You may opt out of non-essential marketing communications at any time by contacting our support team, though transactional and security messages cannot be disabled as they are essential to account safety. ph96 will never share your contact details with third-party marketers without your explicit consent, and we do not send unsolicited promotional messages to players who have opted out.

Technical and behavioural data collected during your sessions on ph96 is used to monitor platform performance, detect and prevent fraud, investigate suspicious activity, and improve the features and layout of the platform over time. We may use aggregated, anonymised data for internal analytics and reporting purposes, but this data cannot be used to identify you personally. ph96 does not use your personal information for automated decision-making that produces legal or similarly significant effects without human review, and we do not sell your personal data to any third party for their own marketing purposes. All data processing activities carried out by ph96 are grounded in a lawful basis under the Philippine Data Privacy Act of 2012, and we review our data practices regularly to ensure ongoing compliance.

3. Who We Share Your Data With

ph96 does not sell, rent, or trade your personal information to third parties for commercial purposes. However, in order to operate the platform and deliver our services to Filipino players, we do share certain data with trusted service providers who assist us in running the business. These include payment processors who handle your deposit and withdrawal transactions in Philippine pesos, identity verification providers who assist with KYC compliance, and technology partners who support the infrastructure and security of the platform. Each of these service providers is carefully selected and is only given access to the personal data that is strictly necessary for them to perform their specific function.

All third-party service providers who receive your personal data are contractually required to handle it in accordance with applicable data protection standards and to use it only for the specific purpose for which it was shared. We do not permit our service providers to use your data for their own marketing or commercial purposes, and we conduct due diligence to ensure that they maintain appropriate security measures. If a service provider is located outside the Philippines, we take steps to ensure that your data receives an equivalent level of protection to that required under Philippine law. We review our third-party data sharing arrangements on a regular basis to ensure that they remain appropriate and compliant with our obligations.

ph96 may also disclose your personal information to regulatory authorities, law enforcement agencies, or other government bodies when required to do so by law, court order, or in connection with the investigation of suspected fraud, money laundering, or other illegal activity. In such cases, we will disclose only the minimum information necessary to comply with the legal obligation. We will notify you of any such disclosure where we are legally permitted to do so, and we will always act in accordance with our obligations under the Philippine Data Privacy Act of 2012. ph96 takes its legal and regulatory responsibilities seriously and cooperates fully with authorised Philippine government agencies when required.

4. How We Keep Your Data Secure

ph96 takes the security of your personal information seriously and implements a range of technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the ph96 platform is encrypted using industry-standard SSL/TLS protocols, ensuring that your login credentials, payment details, and personal information cannot be intercepted during transmission. Our servers are hosted in secure data centres with restricted physical and logical access controls, and we apply regular security patches and updates to all platform components to address known vulnerabilities.

Access to your personal data within ph96 is limited to staff and systems that genuinely need it to perform their functions, and all personnel with access to personal data are trained on data protection obligations and bound by confidentiality agreements. We conduct regular security reviews and vulnerability assessments to identify and address potential weaknesses in our systems before they can be exploited. In the event of a data breach that is likely to affect your rights and freedoms, ph96 will notify you and the relevant Philippine regulatory authorities in accordance with the timelines required by law. Our incident response procedures are tested and updated regularly to ensure that we can respond quickly and effectively to any security event.

While we work hard to protect your data, no online platform can guarantee absolute security, and you also play an important role in keeping your account safe. We strongly encourage you to use a strong, unique password for your ph96 account, to enable any available two-factor authentication options, and to log out of your account after each session, particularly when using a shared or public device. If you suspect that your account has been compromised, please contact our support team immediately so that we can take prompt action to secure your account and investigate any unauthorised activity. Keeping your contact details up to date also helps us reach you quickly in the event of a security concern.

5. Your Rights as a Player

As a registered player on ph96 and as a data subject under the Philippine Data Privacy Act of 2012, you have a number of important rights in relation to your personal information. You have the right to be informed about how your data is collected and used, which is the primary purpose of this Privacy Policy. You also have the right to access a copy of the personal data we hold about you, and to request that any inaccurate or incomplete information be corrected without undue delay. ph96 is committed to responding to all data access and correction requests promptly and in accordance with the timelines set out under applicable Philippine law.

You have the right to request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or when you withdraw your consent and there is no other legal basis for processing. Please note that some data may need to be retained for a period after account closure to comply with our legal and regulatory obligations, including anti-money-laundering record-keeping requirements. Where we are unable to fulfil a deletion request in full, we will explain the reasons clearly and retain only the minimum data required by law. We will always handle deletion requests with transparency and respect for your rights as a Filipino data subject.

You also have the right to object to certain types of processing, including direct marketing, and to request that we restrict the processing of your data while a complaint or query is being investigated. To exercise any of these rights, please contact us at [email protected] with your full name, registered email address, and a clear description of your request. We will respond to all valid data rights requests within the timeframe required by applicable Philippine law, and we will not charge a fee for reasonable requests. For further guidance on your rights and how to use the ph96 platform safely, you may also visit the FAQ page or the Responsible Gaming page.

6. Cookies and Tracking

ph96 uses cookies and similar tracking technologies to operate the platform effectively and to improve your experience as a Filipino player. Cookies are small text files stored on your device that allow the platform to remember your preferences, maintain your login session, and collect anonymised usage data for performance analysis. Without essential cookies, certain features of the ph96 platform — such as staying logged in during a session or remembering your language and display preferences — would not function correctly. We are committed to using cookies responsibly and only for the purposes described in this section of the Privacy Policy.

We use the following categories of cookies on the ph96 platform: essential cookies that are strictly necessary for the platform to function; functional cookies that remember your preferences and settings; and analytics cookies that help us understand how players navigate and use the platform so that we can make improvements. We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external advertising networks. All analytics data collected through cookies is aggregated and anonymised before being used for internal reporting, and it cannot be used to identify you as an individual player. ph96 reviews its cookie practices regularly to ensure that they remain proportionate and aligned with applicable data protection standards.

You can manage or disable cookies through your browser settings at any time. Please be aware that disabling essential cookies may affect the functionality of the ph96 platform and prevent you from accessing certain features, including your account. Most modern browsers allow you to view, manage, and delete cookies through their privacy or settings menus, and many also offer options to block third-party cookies by default. If you continue to use the ph96 platform without changing your cookie settings, we will take this as your acceptance of our use of cookies as described in this section of the Privacy Policy. If you have questions about our use of cookies, please contact us at [email protected] or visit the FAQ page.

7. Updates to This Policy

ph96 may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or the legal and regulatory requirements applicable to our operations in the Philippines. When we make material changes to this policy, we will notify registered players by email or through a prominent notice on the platform, and we will update the effective date at the top of this page. We encourage you to review this Privacy Policy periodically so that you remain informed about how we are protecting your personal information. Minor clarifications or corrections that do not affect your rights will be made without prior notice, but the updated policy will always be available on the ph96 website.

Your continued use of the ph96 platform after any changes to this Privacy Policy have been communicated will constitute your acceptance of the updated terms. If you do not agree with any changes to this policy, you should stop using the platform and contact our support team to arrange account closure and, where applicable, the deletion of your personal data. The most current version of this Privacy Policy will always be accessible via the footer navigation on every page of the ph96 website, so you can refer back to it at any time. ph96 is committed to maintaining a transparent and up-to-date Privacy Policy that accurately reflects our data practices and our obligations to Filipino players.

8. How to Reach Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ph96 handles your personal data, please do not hesitate to get in touch with our support team. You can contact us by email at [email protected], and we aim to acknowledge all privacy-related enquiries promptly and to provide a full response within the timeframe required by applicable Philippine law. When submitting a data rights request, please include your full name, registered email address, and a clear description of your request so that we can process it efficiently. ph96 takes all privacy enquiries seriously and treats every request with the care and confidentiality it deserves.

For general questions about your account, payments, or platform features, the FAQ page is a great starting point and may resolve your query without the need to contact support directly. For information about responsible gaming tools and self-exclusion options, please visit the Responsible Gaming page. If you wish to review the full terms governing your use of the ph96 platform, please refer to our Terms and Conditions. ph96 is committed to handling all player communications with professionalism, transparency, and respect for your rights under the Philippine Data Privacy Act of 2012 and all other applicable regulations.

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